Returns

At LOVEHATS.COM we want you to be satisfied every time you shop with us so we make our returns policy simple. You can return or exchange any goods bought from us within 14 days from when you receive them.

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 7 days of receipt, items are returned to LOVEHATS.COM within 14 days and meet the requirements below. We regret that we are unable to offer refunds on products that have been made to order or customised. This policy does not affect your statutory rights.

• All returns must be in perfect condition and complete with their original tags still attached.
• We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging.
• A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs.
• If you wish to have an exchange or report a faulty item please contact  help@lovehats.com or call +44 207 692 5678.

Returns information will be found on your sales receipt. If you have any questions, please email help@lovehats.com

Returns Address:

HatShop International Limited
Unit 4
Concord Farm
School Road
Rayne
Essex
CM77 6SP
United Kingdom

We will email you on receipt of the goods to confirm that your return will be processed.

Refunds

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping costs.

Exchanges

Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with LoveHats.com at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email help@lovehats.com or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

Made to order or customised goods are exempt from this cancellation right.

Please note that this is not a full statement of your rights under the Distance Selling Regulations.