Lovehats Help and Info
LoveHats.com ("LH", "we", "our", "us") respect the privacy rights of its online visitors/customers ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Data Protection Laws: means the Data Protection Act 1998 and, with effect from the date on which it enters into force, the General Data Protection Regulation, and the enacted version of the Data Protection Bill 2017, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 together with any other additional and/or replacement laws applicable to the protection of personal data in force from time to time in England and Wales and any related or subordinate legislation and regulations made pursuant to any of them.
All queries relating to any company policies should be sent to:
78 York Street
Tel: +44 (0) 207 692 5678
COLLECTING INFORMATION AND HOW WE USE IT
We collect information from you when you subscribe to our mailing list for either email subscription or postal promotions. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us.
We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone.
Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to email@example.com or by writing to us at: LOVEHATS.COM, 78 York Street, London, W1H 1DP, UK
INFORMATION COLLECTED ON YOUR BEHALF
LoveHats.com requests personal information from you when you place an order, or register for a service offered by LH, or a third party affiliate/partner. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us, will be shared with our courier partner DPD and DHL, these details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons. You may also choose to store your payment card details with us. Your card payment details will be automatically saved after each new transaction. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems, your full card number will be encrypted and not visible to any LH employees. Should you wish to opt out of storing this information, you can remove these details through the MY ACCOUNT facility of the site. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested.
WHAT IS A COOKIE?
WHO DO I CONTACT IF I HAVE A COMPLAINT?
Please go to the Contact Us section of the web site and send an email to firstname.lastname@example.org. If you wish to talk to a LH customer care representative please call +44 (0) 207 692 5678